Terms and Conditions

1. Acknowledgement & acceptance of Terms of Use These Terms of Use currently apply but may be amended or edited from time to time. Please read these Terms of Use carefully before you use this website. By using this website, you expressly agree to be bound by these terms as they now are or as amended or edited from time to time and acknowledge that you have read, understood and accepted them. However, if after having read these Terms of Use and you do not agree with them you must discontinue your use of this website.

2. Governing Law All matters and issues relating to the use or interpretation of these Terms of Use shall be governed by the laws of Malaysia.

3. Intended Use This website is a business and commercial site, and therefore is not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this website.

4. Registration
You must be registered on the website to access or use this website to make any order or purchase. Any registration of a user is subject to VT Cosmetics (M) Sdn. Bhd. (“VT Cosmetics Malaysia”) prior approval. One user may only register one member account on the website. VT Cosmetics Malaysia may cancel or terminate your account if VT Cosmetics Malaysia has reasons to suspect that you have concurrently registered or control two or more accounts. Further, VT Cosmetics Malaysia may reject User’s application for registration for any reason and without having to assign any reasons whatsoever.

You agree to provide VT Cosmetics Malaysia with current, complete, and accurate information as prompted by the registration process and agree to regularly update this information to maintain its completeness and accuracy. You agree not to (a) obtain or attempt to obtain unauthorized access or (b) gain access through or use, any means not made available to you by VT Cosmetics Malaysia.

Upon approval by VT Cosmetics Malaysia of your registration as a user to the website, VT Cosmetics Malaysia shall assign an account and password (the latter shall be chosen by you as a registered user during registration) to each registered user. An account may have a web-based email account with limited storage space for you to send or receive emails.

You agree that all activities that occur under your account (including without limitation, clicking to accept any variation/modification/additional terms and conditions or rules, subscribing to or making any payment for any services, sending emails using the email account) will be deemed to have been authorized by you. VT Cosmetics Malaysia may at its sole and absolute discretion limit, deny or create different level of your access to and use of your account and/or any services (or any features within the services) offered by VT Cosmetics Malaysia.

5. Orders and Specifications
Your order will be deemed accepted and completed by you upon our issuance of a confirmation of service(s) purchased by you or dispatch of the goods purchased to you. For the avoidance of doubt, VT Cosmetics Malaysia shall be entitled to refuse or cancel any order without giving any reasons for the same to you prior to issue of the confirmation of dispatch. VT Cosmetics Malaysia shall furthermore be entitled to require that you furnish to VT Cosmetics Malaysia with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.

No confirmed order by you may be modified or cancelled by you except with the agreement in writing of VT Cosmetics Malaysia and on terms that you shall indemnify VT Cosmetics Malaysia in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damages charges and expenses incurred by VT Cosmetics Malaysia as a result of the modification or cancellation, as the case may be.

VT Cosmetics Malaysia reserves the right to cancel any accepted order prior to delivery at VT Cosmetics Malaysia discretion in the event of any pricing error or any material error in connection with your order or other conditions relevant for your order, or if any further verification of your credit conditions or records so warrants. For the avoidance of doubt, VT Cosmetics Malaysia will not be responsible and/or liable to you for any pricing error or any material error as described above. If you have already made payment and your order is cancelled, VT Cosmetics Malaysia will issue an appropriate refund or credit to your account, as may be applicable. In the event such pricing error or any material error as described above is discovered after delivery of the goods, you shall and hereby undertake and agree to compensate and reimburse VT Cosmetics Malaysia for all or any such loss, damage, costs and/or expenses suffered, incurred and/or to be suffered or incurred by VT Cosmetics Malaysia whether directly or indirectly as a result of such pricing error or any material error in your order.

6. Price
The price of the goods and/or services shall be the price stated and/or shown in VT Cosmetics Malaysia website at the time which you make your offer to purchase to VT Cosmetics Malaysia. The price excludes and shall be subject to the cost of packaging and delivery charges, any applicable goods and services tax, goods and services tax or similar tax or duties which you shall be liable to pay to VT Cosmetics Malaysia in addition to the price.


VT Cosmetics Malaysia reserves the right to correct the price at any time prior to delivery where there has been a typographical, mistake or other error in the price and/or order. VT Cosmetics Malaysia will notify you of the corrected price and/or. You may choose to pay the corrected price, however if you do not choose to pay the corrected price, then VT Cosmetics Malaysia will have the right to cancel your order without further obligation and/or compensation to you (other than to issue an appropriate refund or credit to your account, as may be applicable, if you have already paid).


All promotional items and applicable promotional gifts are available while stock lasts.


Exchange or refund of payment is only applicable original purchase condition. The claims must be made with proof within seven days from the day you’ve received your parcel. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner. Merchandise returned not in its original state may not qualify for an exchange or a refund. Items purchased as part of a set or a multi-item pack must be returned as a whole set. This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

7. Terms of Payment You shall be entitled to make payment for the goods and/or service(s) ordered or purchased pursuant to the various payment methods set out in VT Cosmetics Malaysia website. The terms and conditions applicable to each type of payment, will be contained in VT Cosmetics Malaysia website. In addition to any additional terms contained in VT Cosmetics Malaysia website, the following terms shall also apply to the following types of payment:

  1. Credit/Debit Card By selecting this mode of payment, you shall be charged on a full payment basis (including any applicable taxes, duties, fees, expenses and/or shipping costs and charges). VT Cosmetics Malaysia will verify the validity of the credit card with the relevant issuer and may then send the notice of acceptance if the credit card is accepted and validated. In the event that no validation is received from the relevant issuer within three (3) working days of the verification request by VT Cosmetics Malaysia, your order shall be deemed cancelled. You will be charged when the notice of acceptance is sent to you. If your order is cancelled after payment has been validated by the credit card issuer but before a notice of acceptance by VT Cosmetics Malaysia has been sent to you, you shall be liable for all fees, charges, expenses and costs (including but not limited to processing fees, expenses and charges) arising and/or which may arise out of or in connection with the cancellation or reversal of the payment transaction.
  2. Online Banking By choosing this payment method, you shall transfer the payment for the said goods to VT Cosmetics Malaysia account for the total amount of your purchase (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. VT Cosmetics Malaysia, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time. The list of banks available for online bank transfer is as listed on this website, and such list may be amended from time to time.

8. Delivery/Performance
Delivery of the goods purchased by you shall be made to the address specified by you in your order. VT Cosmetics Malaysia has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the said goods to any other party as it may from time to time decide without giving notice of the same to you. Delivery of any such goods purchased by you shall only be made to a Malaysian address only.


Any dates quoted for delivery of the said goods are approximate only. The time for delivery/performance shall not be of the essence, and VT Cosmetics Malaysia shall not be liable for any delay in delivery or performance howsoever caused.


The delivery process will only be initiated after payment has been validated and a notice of acceptance has been sent to you. VT Cosmetics Malaysia shall endeavour to arrange to deliver the goods to the delivery point in Malaysia designated by you in your purchase order. VT Cosmetics Malaysia will use its discretion in selecting a reputable carrier and appropriate means of shipment, and shall endeavour to notify you of the estimated date of delivery as soon as is reasonably possible. Unless you specifically nominate a named individual or individuals to take delivery of the goods during the ordering process, delivery to any individual or individuals present at the delivery point in Malaysia designated by you in your purchase order shall be deemed good and sufficient delivery of the goods to you. Where you have specifically nominated a named individual or individuals to take delivery of the goods, VT Cosmetics Malaysia shall be entitled but not bound to request sight of the identity card or other identification document of the relevant individual or individuals before making delivery of the goods to such individual or individuals, and shall be entitled to accept any document purporting to identify an individual or individuals as the individual or individuals nominated by you, at its face value.

9. Disclaimer and Limitation of Liability
The information, price, products, and services included on this website may include inaccuracies or typographical errors. Changes are periodically added to the information and contents herein. VT Cosmetics Malaysia may make improvements and/or changes in or to this website at any time. Any data, price and/or information contained in this website should not be relied upon without proper advice and you should consult an appropriate independent professional, lawyer, accountant, or other officer/specialist for specific advice tailored to your circumstances, requirements or needs.

VT Cosmetics Malaysia makes no representations about the suitability, reliability, timeliness, completeness and accuracy of the information, price, contents, services and related graphics contained in this website for any purpose. The information, materials and services contained in this website are provided to you on a “as is”, and “as available” basis. We do not warrant, represent or guarantee the correctness, timeliness, reliability, accuracy or completeness of this information, price, statements, contents or materials, and expressly disclaim any liability for any errors, omissions and/or inaccuracies in this information, data, statements, contents and materials. VT Cosmetics Malaysia shall endeavour its best but is not obliged to correct any inaccuracies, errors, omissions or typographical errors in the information or price posted to this website, and such information including information on pricing and availability of the goods and/or services may be changed, amended or updated without prior notice.

VT Cosmetics Malaysia shall not be responsible for any unauthorized access to or alteration of any material, price or data sent or received or not sent or received, or any transactions entered into through this website. VT Cosmetics Malaysia is not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. VT Cosmetics Malaysia is not responsible for any content sent using this website by any user or third party.

To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representation regarding the security of accounts, or that this website is free from destructive material, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this website will be fully accessible at all times, uninterrupted, or error-free.

VT Cosmetics Malaysia hereby disclaims all warranties and conditions with regard to this information, contents, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by law, we disclaim liability for any damages including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with –

  1. use of this website, or inability to use or see this website by any party; or
  2. any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or
  3. line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

In the event that any provision(s) contained in these Terms of Use is held to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the remainder of the terms which shall be construed and enforced as if the invalid or unenforceable term(s) or provision(s) had never existed. VT Cosmetics Malaysia failure to insist upon or enforce strict performance of any term(s) or provision(s) contained herein shall not be construed as a waiver of any terms, provision or right.

In no event shall VT Cosmetics Malaysia be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, with the delay or inability to use this website, the provision of or failure to provide goods and/or services, or for any information, products, services and related graphics obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise. If you are dissatisfied with any portion of this website, or with any of its terms of use, your sole and exclusive remedy is to discontinue using this website.

10. Intellectual Property
Unless otherwise indicated, all copyright and/or intellectual property rights to this website’s design, text and graphics is own by VT Cosmetics Malaysia.

All Rights reserved. Except as stated herein, none of the material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purposes unless such use is permitted by VT Cosmetics Malaysia.

11. Links
This website may contain numerous links to other Internet Sites including, without limitation, other affiliation sites and sites that may provide advice or other goods and services which are operated by third party vendors. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated websites. By utilising these links, you acknowledge and agree that we are not responsible for the actions, contents, accuracy, privacy, policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledge and agree that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.

12. Cookies
Cookies may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies may also allow us to make our website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our website.

We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you disable cookies from your browser you may not be able to access certain features of a particular website.

13. Dispute Resolution
Any dispute arising in connection with these Terms of Use or in connection with the use of this website which cannot be resolved by goodfaith negotiations shall be referred to mediation or to arbitration.

14. No Unlawful or Prohibited Use
As condition of your use of this website, you shall comply with all applicable laws, statutes, ordinance and regulations regarding your use of our service and any related activities. In addition, you warrant that you shall not use this website for any purposes that is unlawful or prohibited in law or by these terms, conditions and notices. You agree:

  1. Not to upload, post, email or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of anothers’ privacy, hateful, or racially, ethnically or otherwise objectionable.
  2. Not to upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, file or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
  3. Not to collect or store personal data about other users.
    Not to interfere with or disrupt the service or services or networks connected to the service, or disobey any requirements, procedures, policies or regulations of the networks connected to the service.

15. Submissions
Any material, information or ideas you transmit or post on this website by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by VT Cosmetics Malaysia or its related and affiliated companies for any purposes whatsoever, including, but not limited to, reproduction, transmission, archiving, publication, broadcast, posting, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to VT Cosmetics Malaysia will be handled in accordance with VT Cosmetics Malaysia Privacy Policy. VT Cosmetics Malaysia has no responsibility to respond to messages posted at this website.

16. Security
VT Cosmetics Malaysia endeavours to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

17. Headings
The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.

18. Variation, Amendment or Modification
You acknowledge and agree that VT Cosmetics Malaysia may amend, vary and/or modify any terms and conditions herein at any time by posting the relevant amended, modified, addition and/or restated terms and conditions on the website. By continuing to use the services or the website, you agree that the amended, varied and/or modified terms and conditions shall apply to you. You further acknowledge, declare and agree that VT Cosmetics Malaysia reserves the right, at its sole and absolute discretion and at any time, to amend, vary, supplement, add and/or modify any of the terms and conditions herein without having to seek your prior agreement or consent and/or having to send to you any prior notice and/or make any compensation to you.