Items purchased will be couriered via standard service within 3-5 business days for West Malaysia, and 7-14 business day for East Malaysia (Excluding Public Holidays) upon order payment confirmation.
Orders will only be delivered to street addresses in Malaysia.
- Shipping charge of RM8 will be applied West Malaysia.
- Shipping charge of RM20 will be applied to East Malaysia.
- Enjoy Free Shipping with purchase of RM150 and above.
VT Cosmetics Malaysia only delivers within Malaysia.
We will send tracking information to the e-mail address associated with your order once the item has shipped.
Refunds & Exchanges
If you are not satisfied with your purchase, you can return your item(s) for an exchange or a full refund within 7 days from the day you’ve received your parcel.
Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
Merchandise returned not in its original state may not qualify for an exchange or a refund.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.
This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
To return, please email us at firstname.lastname@example.org with your order number.
For the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund.