Delivery

Items purchased will be couriered via standard service within 3-5 business days for West Malaysia, and 7-14 business day for East Malaysia (Excluding Public Holidays) upon order payment confirmation.
Orders will only be delivered to street addresses in Malaysia.

  • Shipping charge of RM8 will be applied West Malaysia.
  • Shipping charge of RM20 will be applied to East Malaysia.
  • Enjoy Free Shipping with purchase of RM150 and above.

VT Cosmetics Malaysia only delivers within Malaysia.

We will send tracking information to the e-mail address associated with your order once the item has shipped.

Payment

We accept all major credit & debit cards, except AMEX and all major domestic online banking)

Refunds & Exchanges

If you are not satisfied with your purchase, you can return your item(s) for an exchange or a full refund within 7 days from the day you’ve received your parcel.

Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.

Merchandise returned not in its original state may not qualify for an exchange or a refund.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.

This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

To return, please email us at hello@vtcosmetics.my with your order number.

For the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund.